Need help with Sleep Well? Contact jxiaoai@icloud.com.
Please include your iPhone model, iOS version, App version, and a brief description. Avoid sending health records or recordings unless they are necessary for your request.
Sleep Well reads available sleep and health information from Apple Health with your permission. Review access in your iPhone’s Health or Settings app. Available records depend on your connected devices and apps. You can also confirm sleep or nap intervals recorded with the App’s timer.
Pro includes nightly AI analysis, complete weekly/monthly analysis and AI summaries, Sounds playback with mixing, timers and offline downloads, and continued Night Sound Monitoring after the first free session. Available subscriptions and prices are shown in the App before purchase.
Each installation includes one free monitoring session. Choose 30 minutes, 1 hour, 3 hours, 4 hours, or 8 hours before starting. It is used when monitoring actually starts, even if you stop early or the session is interrupted. A denied microphone permission or failure before startup does not use it. Its saved report remains available until you delete it or remove the App.
Review the monitoring duration and Continue When Locked option before starting. Phone calls, audio interruptions, permissions, or an app/system termination may interrupt monitoring. For an overnight session, keep your iPhone connected to power and place it safely nearby.
Night sound analysis runs on your device. The App does not upload audio or save a full-night raw recording. Save Snore Clips is off by default; if enabled before monitoring, only detected snoring segments are saved locally. Unpinned clips expire after 7 days and are removed when the App next runs its cleanup.
AI is optional and requires separate consent. Selected nightly or weekly/monthly summary values are sent to Cloudflare Workers and Workers AI, with Apple-signed subscription proof used to verify Pro access. Raw Apple Health samples, night sound timelines, microphone audio, and snore clips are not uploaded. You can stop future AI requests in Settings. See the Privacy Policy for details.
Sounds provides music, environmental recordings, and three built-in synthesized noises. Cloud sounds download over HTTPS and play locally after download. Pro is required for playback, mixing, timers, and downloads. Downloads and saved mixes remain on your device when a subscription expires; active Pro access is required to play again. You can manage downloaded files in the App.
Original creators, licenses, and processing notes are listed in Settings > Sound Credits and the Sound Credits page. These audio works have their own licenses.
Open Sleep Well > Settings > Sleep Well Pro > Restore Purchases. Use the Apple Account associated with the purchase.
Apple manages subscriptions. Open iPhone Settings, tap your Apple Account name, then Subscriptions.